Customer relationshipsacross the whole lifecycle.
Personalised, automated communication from first interaction to loyalty: newsletters, automated journeys, segmentation and relationship programmes. It is often the area with the highest return and the least exploited.
Book a meetingThe challenges we solve.
A contact base that is not being used
The same communications for every customer
No relationship after the first purchase or contract
Scope of service.
Deliverables included in the service. The final scope is adjusted at the diagnostic meeting.
Qualification and segmentation of the contact base
Customer and lead scoring by behaviour
Automated journeys across the lifecycle
Newsletters aligned with the marketing plan
Loyalty and reactivation programmes
Performance reports and contribution to sales
How we work.
Qualification.
An up-to-date, segmented and compliant contact base.
Design.
Map of journeys across the customer lifecycle.
Implementation.
Messages, rules and tests in the company's platform.
Optimisation.
Messages, timing and offers with the best performance.
Communication, content, photo and video, media, relationship marketing and digital platforms.
Case in practice.
Coworking and flexible workspace operators
Operators that receive regular enquiries and wish to follow up each prospect through to sign-up, then strengthen member retention with relevant communication.
Frequently asked questions.
Which platforms do you use?
We prefer to work in the platform the company already uses and, where justified, recommend the most suitable alternative.
How is GDPR compliance ensured?
All communications are based on valid consent, with management of preferences and unsubscribe requests.
Let's review
your case.
An initial meeting, with no commitment, to understand the starting point and assess how we can contribute.