Customer service that isconsistent and available.
AI assistants on the company's digital channels, with answers based on the business's actual information: terms, opening hours, policies and availability. With handover to the team whenever required and every contact logged.
Book a meetingThe challenges we solve.
Recurring questions that occupy the team
Out-of-hours requests left unanswered
Inconsistent answers depending on who responds
Scope of service.
Deliverables included in the service. The final scope is adjusted at the diagnostic meeting.
Knowledge base with the company information
Assistant on the website, instant messaging or email
Handover rules to the team
Log of conversations and most frequent questions
Satisfaction and resolution indicators
Periodic review of answers
How we work.
Collection.
Frequently asked questions, terms and policies.
Configuration.
Answers aligned with the brand's tone.
Testing.
Validation with real questions before going live.
Monitoring.
Analysis of questions and areas for improvement.
Artificial intelligence applied where it creates efficiency or new customers: visibility in AI engines, intelligent process automation, decision support and customer experience.
Case in practice.
Real estate agencies
Companies that receive many enquiries about properties and wish to ensure a fast, consistent first response, qualifying each contact before routing it to the responsible consultant.
Frequently asked questions.
What if the assistant cannot answer?
The conversation is transferred to a team member and the question is logged to improve the answer.
Can the assistant respond in several languages?
Yes. The assistant responds in the customer's language, based on the same information validated by the company.
Let's review
your case.
An initial meeting, with no commitment, to understand the starting point and assess how we can contribute.